Your satisfaction is of the upmost importance to us at 24 PALMS. 

RETURN: Please note we do not accept returns for change of mind. If your item is faulty upon arrival or not as described we will however gladly replace your item at no cost to you.  Please email us at - with proof of purchase & photo of the damage within 7 days of receiving your purchase.  Items must be returned in the original packaging & postage will be reimbursed. 

SHIPPING /  Enjoy free shipping on orders over $150!

Our shipping rates are as follows.:

Australian standard shipping through Australia post for orders under $150 = flat rate of $15.00 AUD. Please note as we ship from a country area in South Australia, all of our orders are shipped through Australia post. Please note 24 PALMS takes no responsibility for any incorrect or insufficient shipping address details supplied by the purchaser, which may then result in lost or missing parcels. 

Australian standard shipping through Australia for orders over $150 = FREE

All orders are shipped within 3 working days. (Please note there can be some delays with Australia Post  and shipping can take between 2-14 business days depending on your location)

Express Shipping through Australia Post  - Flat rate of $20.00 AUD. Express Post can take between 2-5 business days

International Shipping /

Unfortunately we aren't currently shipping internationally